Refund policy

1. Returns / Replacement Eligibility

Eligibility: JaipurSutra does not offer returns or refunds. We only provide replacement in specific cases.
Replacement requests are accepted within 5 days of delivery only if the item is received in damaged, defective, or incorrect condition.

To be eligible for a replacement, the item must be:

Unworn, unwashed, and unused
In original condition
With all tags and original packaging intact
Supported by a clear unboxing video and product images

2. Refunds

Refund Policy: JaipurSutra does not provide refunds under any circumstances.
Once a replacement request is approved, only replacement of the product will be processed.

3. Exchanges / Replacements

Replacement Process:
If you receive a damaged, defective, or wrong product, please contact our customer support team within 5 days of delivery.
After verification, a replacement will be arranged subject to product availability.

Note:

Replacement for size, color preference, or personal choice is not allowed.
If the same product is unavailable, a similar product may be offered.

4. How to Initiate a Replacement

Online Orders:
To initiate a replacement, please contact our customer support team with:

Order ID
Clear unboxing video
Product images showing the issue

Email: helpjaipursutra@gmail.com

Replacement requests raised after 5 days of delivery will not be accepted.

5. Return Shipping

Shipping Policy:
Customers may be required to return the product for quality inspection.
Return shipping will be processed only after replacement approval.
Shipping charges, if any, are non-refundable.

6. Damaged or Defective Items

Reporting Issues:
If you receive a damaged, defective, or incorrect item, please report it within 5 days of delivery along with proper proof.
Complaints without an unboxing video will not be entertained.

7. Replacement Timeline

Processing Time:
Once the returned product is received and inspected, replacement will be dispatched within 7–10 business days, depending on stock availability and location.